Notes

The Journal.

Short notes on guest experience design: direct booking, local give-back, and what a launch actually involves.

01
What is a guest experience concept?

The difference between a nicely decorated stay and one guests can't stop describing to friends.
02
Direct booking vs Booking.com

How a small stay keeps its guests, and the commission, for itself.
03
What does an Experience Check involve?

Two nights, one report, one honest conversation. Here's exactly what happens.
04
Local give-back: how &locals works

A fixed amount from every direct booking, sent to one named project in the stay's town.

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